Technology Training

Receive technology training with one of our staff trainers at the library or from the comfort of your own home.

You can receive technology training at home through Zoho Assist, a secure remote desktop software. Home internet access and a phone is required for an at-home training session. For more information about Zoho Assist and at-home training, see the FAQ section below.

If you do not have a computer or mobile device, training sessions can be conducted at the library using library equipment.

The library’s technology training is focused on specific needs related to working on a device or learning a specific aspect of a software or app. For more in-depth training, please refer to the collection of self-paced courses available with your library card on Universal Class.

Groups Requesting an Outreach Class

Technology training can also be scheduled for your group or organization by submitting the form below. Please fill in the contact information for the main contact for your group and select “Outreach” as the location. In the “Describe the type of help you are requesting” box, please let us know the size of your group and where your meeting will be held. Please indicate in the the last box of the form if your group will be using their own devices or if the library should provide devices to use during the training.

Submit a Request

The ability for the Campbell County Public Library (CCPL) to remotely access your computer or mobile device significantly enhances our ability to provide technical training and assistance. You understand that by requesting such assistance, you are providing CCPL with access to and limited control of your computer or mobile device. In doing so, you could be providing CCPL with access to files that reside on your computer or mobile device. Therefore, you accept responsibility for any changes made to the desktop content or system settings. CCPL does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the remote access software or system performance. CCPL recommends that for your security and privacy, you exit any open applications that contain personal or confidential information before the training begins. CCPL further recommends that you remain seated at your computer or mobile device throughout the entire remote session. Other than as set in these terms, you agree that CCPL has no responsibility or liability under any circumstance at any time for any loss or harm as a direct or indirect result of actions taken during this remote session.

FAQ

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How do I share my screen with a library staff member?

There are three possible ways for you to connect with staff using Zoho Assist. You may be emailed an invitation or link to join the session, you can go to join.zoho.com and enter a 9-digit Session ID shared with you by a staff trainer, or a staff trainer may text the link to join to your mobile device. Be advised that standard text message rates may apply from your carrier and plan.


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What devices can be used?

Desktop computers, laptops, phones and tablets may be used.

Some system requirements may be discussed with your staff trainer for older devices. Know that there may be some limitations on mobile devices like smartphones and tablets.


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What do I need to access this service from home?

To schedule a remote tech training appointment, you need an internet connection and access to a phone or email address.

Smartphone and tablet users may be directed to download the Zoho Assist- Customer App for their device. Check your app store if you would like to download this ahead of time.


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Can the library still access my device after the remote tech training service has ended?

This is a secure service. Giving the library access to your device is a one-time event controlled by you. We cannot re-enter your device once the training session has ended.


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What is educational technology?

The library has a collection of technology devices that can be used for educational purposes. Tutors, teachers and other educators may use the devices in the library with the assistance of one of our librarians. You may use these devices with your students to learn or try out a new technology to see if you want to use it in your own classroom.

The list of available educational technology is below.

Some of these devices may require an iPad or laptop. You may use one from the library or bring your own from home.